Support Environment
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Frequently asked Questions (FAQ)
Please check if we have already an answer for your question or request here. If not you can continue below and request further support with us by opening a ticket. You should also visit our BLOG, since there will be more information on Software functionality and Trading Strategies.
Users need if ever possible a VPS (Virtual Privat Server) mostly Windows 2019 or Windows 2022 to operate the Metatrader 4 Software on top of the VPS Windows operating system. The PowerScalper Expert Advisor and Profit-Management Expert Advisors will be integrated into the trading charts of your Metatrader 4 application.
You can receive reliable and cheap VPS servers with many IT-Hosting companies worldwide. In Europe companies like Hosteurope, OVH, Contabo and many others will fulfill your needs. Also the big cloud providers like Microsoft Azure, Google Cloud or AWS will fulfill your needs, although there are cheaper offers in the market.
The necessary Metatrader 4 client software will come cost-free from the broker you are using. You have to download it from your broker and then install it on your VPS server.
The account monitoring application, as well as the Data Analysis warehouse will run in every decent and modern browser. It is tested with Google Chrome, Brave, Chromium, Microsoft Edge, Firefox and others.
The Gridview for mobile operations runs also with all modern mobile browsers on your smartphone.
You can receive reliable and cheap VPS servers with many IT-Hosting companies worldwide. In Europe companies like Hosteurope, OVH, Contabo and many others will fulfill your needs. Also the big cloud providers like Microsoft Azure, Google Cloud or AWS will fulfill your needs, although there are cheaper offers in the market.
The necessary Metatrader 4 client software will come cost-free from the broker you are using. You have to download it from your broker and then install it on your VPS server.
The account monitoring application, as well as the Data Analysis warehouse will run in every decent and modern browser. It is tested with Google Chrome, Brave, Chromium, Microsoft Edge, Firefox and others.
The Gridview for mobile operations runs also with all modern mobile browsers on your smartphone.
In general hosters describe the number of CPUs, of RAM (Random Access Memory) and Hard Drive space of their virtual servers. You have to look for "VPS" which is the abreviation for "Virtual Private Server".
It all may vary a little from hoster to hoster but in general we encountered ourselves that a machine with 8 GB of RAM and 4 CPUs can run around 10 MT4 installations.
So in smaller scenarios where you only need one, two or three MT4s in parallel you can alwys go with a 2 CPU Machine with 4 GB of RAM to stay cheap. Harddrivespace should be always enough. The bigger ones will have 150 to 300 GB, the smaller ones at least 50-60 GB. Thats by far enough for a few MT4s.
Please do NOT install anything else on this server. It should be an isolated trading server if ever possible.
It will be really helpful if the hoster offers you a number of backup snapshots in the package because then you are able to create a full backup every midnight that you can use to return to your configuration by a single mouseklick in case that something happens. Example given: Hosteurope offers 7 snapshots in their package. That means you can fully backup your server completly automatic every night for a full week and then restart with it in the next week and overwrite the backups from before. This way you can always return to you previous configuration if necessary.
You should go for Windows server 2022 instead of server 2019 as the operating system if possible since the newer version has a lot of advantages compared to the older model, starting with Microsoft Edge as an existing browser compared to the old buggy Internet Explorer in the older versions. But there's a lot more functionality that can be used like included SSH servers etc.
It all may vary a little from hoster to hoster but in general we encountered ourselves that a machine with 8 GB of RAM and 4 CPUs can run around 10 MT4 installations.
So in smaller scenarios where you only need one, two or three MT4s in parallel you can alwys go with a 2 CPU Machine with 4 GB of RAM to stay cheap. Harddrivespace should be always enough. The bigger ones will have 150 to 300 GB, the smaller ones at least 50-60 GB. Thats by far enough for a few MT4s.
Please do NOT install anything else on this server. It should be an isolated trading server if ever possible.
It will be really helpful if the hoster offers you a number of backup snapshots in the package because then you are able to create a full backup every midnight that you can use to return to your configuration by a single mouseklick in case that something happens. Example given: Hosteurope offers 7 snapshots in their package. That means you can fully backup your server completly automatic every night for a full week and then restart with it in the next week and overwrite the backups from before. This way you can always return to you previous configuration if necessary.
You should go for Windows server 2022 instead of server 2019 as the operating system if possible since the newer version has a lot of advantages compared to the older model, starting with Microsoft Edge as an existing browser compared to the old buggy Internet Explorer in the older versions. But there's a lot more functionality that can be used like included SSH servers etc.
No, it doesn't. PowerScalper EA, as well as the Profit-Management EA both only work with Metatrader 4 (MT4) as of yet. It may happen in the future that we will adjust them, so that they also can be used with MT5, but at this moment MT4 is mandatory as a runtime environment for the expert advisors.
No, you can't, You will need a Microsoft Windows operating system and a Metatrader 4 application from your broker to run the software.
Nevertheless you can use the MT4 Android (Google Play) or MT4 iOS (Apple Store) application from MetaQuotes to view and handle the running trades within your MT4 environment.
Nevertheless you can use the MT4 Android (Google Play) or MT4 iOS (Apple Store) application from MetaQuotes to view and handle the running trades within your MT4 environment.
Yes you can run MT4 on your Windows PC or Notebook and then integrate the Expert Advisors, although most professionals will not recommend or do this. A trading application runs typically 5/24, so 5 days a week and up to 24 hours around the clock. Thats not what a typical notebook does. Furthermore a trading application does not really fit to your office work, emails, projects etc.
You better run it in an isolated way on a VPS-Server that is located in a data center of a hosting company interconnected with very small latency to the internet separated from all the other office and computer stuff that typically runs on a workstation.
You better run it in an isolated way on a VPS-Server that is located in a data center of a hosting company interconnected with very small latency to the internet separated from all the other office and computer stuff that typically runs on a workstation.
Yes, you can, but you will need something like "Wine" or "Crossover" that enables you to run Windows software on your Linux box. Metatrader 4 is tested on Wine, as well as on Crossover and it will work, but we would not really recommend it whenever you want to use it in a productive way to constantly earn money with it.
MT4 is a ~20 year old software that was developed for Windows and not for Linux. It is still a 32-Bit application today. MetaQuotes seems to change that in 2024, so that it may be the case that the new upcoming MT4 versions will be also 64-bit (like MT5).
So yes, from a technical standpoint as a Linux expert you will get it up and running, but there is no real claim how stable it will be over days, nights, 5/24 etc.
We recommend to use a stable VPS server from a decent hosting company with a modern and supported Windows operating system instead.
MT4 is a ~20 year old software that was developed for Windows and not for Linux. It is still a 32-Bit application today. MetaQuotes seems to change that in 2024, so that it may be the case that the new upcoming MT4 versions will be also 64-bit (like MT5).
So yes, from a technical standpoint as a Linux expert you will get it up and running, but there is no real claim how stable it will be over days, nights, 5/24 etc.
We recommend to use a stable VPS server from a decent hosting company with a modern and supported Windows operating system instead.
From a technical perspective that's not a problem. The Profit-Management EA will work together with your existing trading EA. Nevertheless we do not sell separate licenses for it.
Our solution and subscription comes always as a package for PowerScalper EA, Profit-Management EA and Realtime-Monitoring.
If you think about building a bigger trading-environment we can always speak about "a separate project". But as long as we think in single licenses we will stick with our package subscription pricing.
Our solution and subscription comes always as a package for PowerScalper EA, Profit-Management EA and Realtime-Monitoring.
If you think about building a bigger trading-environment we can always speak about "a separate project". But as long as we think in single licenses we will stick with our package subscription pricing.
From a technical perspective that's not a problem. The PowerScalper EA will work without the Profit-Management EA, but it wirks much better together with its partner. Nevertheless we do not sell separate licenses for it.
Our solution and subscription comes always as a package for PowerScalper EA, Profit-Management EA and Realtime-Monitoring.
If you think about building a bigger trading-environment we can always speak about "a separate project". But as long as we think in single licenses we will stick with our package subscription pricing.
Our solution and subscription comes always as a package for PowerScalper EA, Profit-Management EA and Realtime-Monitoring.
If you think about building a bigger trading-environment we can always speak about "a separate project". But as long as we think in single licenses we will stick with our package subscription pricing.
The licensing is such that each Expert-Advisor license is valid for one Demo Account and one Live Account. So you can use one subscription to operate two accounts, one live, one demo account. Reason is: We always encourage you to test your configuration and strategy in a demo account before you apply it to your live account.
If you want to use more than one demo and one live account then you must order another or several subscriptions.
There is a price reduction in the online shop, if you order more than one license. The second one is already 10% off. 3 items are 15% off, 5 items are 20% off and 10 items are 30% off.
Each subscription license is valid for 30 days.
You can transfer your license as many times if you like within different demos and live accounts, but it sticks with one license in parallel. As soon as the license is transferred to the new account number it will not work any longer on the previous account number.
If you want to use more than one demo and one live account then you must order another or several subscriptions.
There is a price reduction in the online shop, if you order more than one license. The second one is already 10% off. 3 items are 15% off, 5 items are 20% off and 10 items are 30% off.
Each subscription license is valid for 30 days.
You can transfer your license as many times if you like within different demos and live accounts, but it sticks with one license in parallel. As soon as the license is transferred to the new account number it will not work any longer on the previous account number.
This is one of the most important questions for you. Subscription means that you have to subscribe to it so that the EA gets activated and will be able to earn money for you at the marketplaces. Same with Profit-Management EA.
Your personal licsense number stays working as long as you will pay the monthly subscription fee for it.
We want "professional or semi-professional traders" who earn money constantly with our tools. This is not a "short gambling, testing, throw away" and restart all over thing. This is a serious and professional trading environment that gives you a real chance of constantly earn money with it.
The subscription fee is your investment into this chance. We have seen the PowerScalper making hundreds thousands in XAUUSD, EURUSD, GBPUSD and DAX40, so your business case is pretty simple whenever you earn more than you pay for your subscription ou are in a positive business case.
It is fairly easy to make more than the subscription fee in the markets when you have trading skills and you understand the tool environment in depth. So we are looking for users who take it seriously.
We give them all the necessary support, answer questions and constantly evolve the tool-suite to make the product better and better every day. We know the product and its behaviour in the various markets inside out, since we are using it daily ourselves.
The realtime application monitoring and the review data of the Analysis Warehouse are things that you can't really buy somewhere else in the markets as a B2C. Those are professional tools like brokers and banks would use.
So our Tool-Suite gives you everything that you are able to become succcessful if you are training with it and learn how to use it and build your personal trading strategy with it. In combination that we will be there to support you.
Every subscription comes with up to 15 minutes cost free support per month. If you need more, you can buy our premium support in the online-shop.
If you look at it from our side then it is in our best interest to build and grow a constant amount of users as a worldwide installed base of subscriptions over month and years.
So this is not another quickie in the market where someone wants to make easy money and then is gone. This is not a scam, this is decent software. We will develop, enhance and support it, so that you as our customer has the best chances to be successful over a long period of time to continue to work with our Tool-Suite since we are fully aware that we will only be successful if you're successful.
Your personal licsense number stays working as long as you will pay the monthly subscription fee for it.
We want "professional or semi-professional traders" who earn money constantly with our tools. This is not a "short gambling, testing, throw away" and restart all over thing. This is a serious and professional trading environment that gives you a real chance of constantly earn money with it.
The subscription fee is your investment into this chance. We have seen the PowerScalper making hundreds thousands in XAUUSD, EURUSD, GBPUSD and DAX40, so your business case is pretty simple whenever you earn more than you pay for your subscription ou are in a positive business case.
It is fairly easy to make more than the subscription fee in the markets when you have trading skills and you understand the tool environment in depth. So we are looking for users who take it seriously.
We give them all the necessary support, answer questions and constantly evolve the tool-suite to make the product better and better every day. We know the product and its behaviour in the various markets inside out, since we are using it daily ourselves.
The realtime application monitoring and the review data of the Analysis Warehouse are things that you can't really buy somewhere else in the markets as a B2C. Those are professional tools like brokers and banks would use.
So our Tool-Suite gives you everything that you are able to become succcessful if you are training with it and learn how to use it and build your personal trading strategy with it. In combination that we will be there to support you.
Every subscription comes with up to 15 minutes cost free support per month. If you need more, you can buy our premium support in the online-shop.
If you look at it from our side then it is in our best interest to build and grow a constant amount of users as a worldwide installed base of subscriptions over month and years.
So this is not another quickie in the market where someone wants to make easy money and then is gone. This is not a scam, this is decent software. We will develop, enhance and support it, so that you as our customer has the best chances to be successful over a long period of time to continue to work with our Tool-Suite since we are fully aware that we will only be successful if you're successful.
Good question. The smart person is always looking for the "shortcut". The shortcut in trading for people who do not want to get involved or even overwhelmed by technology is called "Social Trading" or "Copytrading".
There is a different company that is using this technology to create Copytrading templates with our tool-suite. So the clever, "Non-Techie-Guy" can opt for "Copytrading". If you would like to sniff-in go to www.signal-as-a-service.com and follow the instructions of the website.
As an imagination: The Trading Tool-Suite enables you to build your own trading-system. You can build various different strategies around timing, risk, traded instruments, brokers to be used, tools to be combined. You are the master of your trading world managing your whole trading eco system.
If you follow www.signal-as-a-service.com you will find already existing cloud trading solutions, where you can interconnect your account and follow the signals of our Tool-Suite. Their will be different signal streams in different jurisdictions over the world over time.
The signalstream will always be generated with our Tool-Suite. You can't configure much since you have to decide if you want to be a follower or not. This is completely hassle free, since your account will exactly be doing what the master account does. So it's completely easy, you don't have to cope with trading knowledge, you don't have to cope with tech-stuff. You can simply follow an account which is the pure nature of social networks. If the master earns money, you will earn money too. And obvisiously the other way round.
There is a different company that is using this technology to create Copytrading templates with our tool-suite. So the clever, "Non-Techie-Guy" can opt for "Copytrading". If you would like to sniff-in go to www.signal-as-a-service.com and follow the instructions of the website.
As an imagination: The Trading Tool-Suite enables you to build your own trading-system. You can build various different strategies around timing, risk, traded instruments, brokers to be used, tools to be combined. You are the master of your trading world managing your whole trading eco system.
If you follow www.signal-as-a-service.com you will find already existing cloud trading solutions, where you can interconnect your account and follow the signals of our Tool-Suite. Their will be different signal streams in different jurisdictions over the world over time.
The signalstream will always be generated with our Tool-Suite. You can't configure much since you have to decide if you want to be a follower or not. This is completely hassle free, since your account will exactly be doing what the master account does. So it's completely easy, you don't have to cope with trading knowledge, you don't have to cope with tech-stuff. You can simply follow an account which is the pure nature of social networks. If the master earns money, you will earn money too. And obvisiously the other way round.
To find an error or explain the situation its is often necessary to ship a screenshot to us. Especially screenshots of the trading terminal are important to find out when positions were opened or closed by the system. You can take a screenshot within the VPS Terminal server if you like, but more often it is far easier to use a local screenshot software and create a shot of the remote server on your screen.
Windows has a built-in toool that is called "Snipping Tool". So the easiest way is to open the Snipping Tool, take a screenshot and safe the screenshot as a JPG or PNG image to your harddrive.
There is an open source application called Lightshot which works even better than Snipping Tool. You can also install Lightshot on your local system or even on the VPS Server and use Lightshot to create the screenshots.
You can upload up to 10 screenshots via the ticketing form on our support site below.
Windows has a built-in toool that is called "Snipping Tool". So the easiest way is to open the Snipping Tool, take a screenshot and safe the screenshot as a JPG or PNG image to your harddrive.
There is an open source application called Lightshot which works even better than Snipping Tool. You can also install Lightshot on your local system or even on the VPS Server and use Lightshot to create the screenshots.
You can upload up to 10 screenshots via the ticketing form on our support site below.
Even more than a screenshot we will need sometimes 2 logfiles to correlate the data from the screenshot with what has happened in the Metatrader in the background.
In general when using Expert-Advisors each MT4 is writing 2 different logfiles. One logfile is the standard logfile that processes all the opened and closed trades.
The other one is the expert based logfile that writes everything down that your expert-advisor did during the trading process.
Please follow this process to create the right logfiles that you ship over to us for troubleshooting reasons.
In general when using Expert-Advisors each MT4 is writing 2 different logfiles. One logfile is the standard logfile that processes all the opened and closed trades.
The other one is the expert based logfile that writes everything down that your expert-advisor did during the trading process.
Please follow this process to create the right logfiles that you ship over to us for troubleshooting reasons.
- Go to the affected Metatrader 4 account and create your screenshot. If you did the screenshot on the server, copy it to the clipboard of the VPS and paste it into a download directory of your choice on your Notebook or PC.
- Close the MT4 application on the VPS Server and reopen it again. This is necessary that the server writes everything from the actual day into the logfile of this day.
- On the VPS within the affected MT4 goto the top menu and open FILE > OPEN DATA FOLDER
- In the new windows that will be opening go to the "LOGS" directory, look for the logfile of the affected day and copy it from the VPS Server into the clipboard, then paste it down to your local machine in a directory of your choice. Once the file has been pasted please rename it to system.log or system-date.log (where date should be the affected date please)
- On the VPS Server go one directory up so that you see the MQL4 directory
- Enter into the MQL4 directory, where you will see another "LOGS" directory. This is the directory for the expert-logfiles.
- Look for the logfile of the affected day and copy it from the VPS Server into the clipboard, then paste it down to your local machine in a directory of your choice. Once the file has been pasted please rename it to expert.log or expert-date.log (where date should be the affected date please)
- Just to explain. It is necessary to rename the files otherwise you would overwrite the first downloaded file with the second one since they have the same filename...
- Now that you have both affected logfiles in your local directory upload them via the upload button of your ticket opening form on our support site below.
Since this is a global website and we watch the markets globally its a question with more than 3,000 different answers. Every trader is different and every broker is also a little different. In general its a good idea to look for brokers that are a few years in the market since they have learned how to survive in the "Shark basin". In general there a 3 different types of brokers in the market:
Different brokers offer different platforms, differet tools, different spreads, different cost, different levers, different account types, different affiliate systems, having a social trading platform or not etc.
Its not as easy to diversify this all in one simple answer. It really depends on what will be your trading strategy.
A good starting point is always MyFXbook.com where you will find a whole lot of brokers in the market under https://www.myfxbook.com/forex-brokers.
You should read through those different brokers and eventually you find a company that you like. If that happens you can correlate it by going to Trustpilot.com and try to find it there. Correlate the information from MyFXbook with Trustpilot and you will be a lot smarter after a while.
If you are in the EU you will most probably end up in an EU based website of the broker. All brokers in the EU are regulated via the CySEC in Cyprus. One typical point for non professional traders is that EU based brokers give you a maximum leverage of 1:30. That's good for once since the risk is not too high, but its also bad on the other hand since you need a whole lot of more money if you want to trade bigger sums.
If you are out of the EU most brokers hand out leverages of up to 1:500 or sometimes even 1:1000 or 1:2000. This means that you will need a lot less "margin" to open a trade, but it also means that your risk is in general much higher. The higher the lever, the higher the risk that you choose.
At the end of the day, the broker is the basis of everything, you need to find one whom you trust, where you can bring in money easily and also bring out your gains easily. Broker should deliver good service, react fast to your questions and tickets and be reliable in deposits and withdrawels.
So this is an extremly important subject that you should read yourself into, if you aren't already an experienced trader and you haven't found your favourite broker as of yet.
When we trade on our own, we often go with a broker named ROBOFOREX since they have a very good platform from the process side. They are global and have close to a million customers and exist for quite long. Nevertheless this is no financial advise but it can be a starting point for you. If you like, open a first account and type in our affiliate code "gons" when opening the account.
As said before there are tons of really good brokers in the market like IC Markets, Pepperstone, MultiBank, ThunderMarkets, GBE, Roboforex, CMC Markets, FBS, and many others. We have tested our software on many of those to make sure that it will be working in different broker environments.
The most important thing: Your broker needs to offer Metatrader MT4 as a platform to you. If that's not the case you can't choose the broker if you want to work with our software.
- A-Book Broker
- B-Book Broker
- Hybrid Book Broker
Different brokers offer different platforms, differet tools, different spreads, different cost, different levers, different account types, different affiliate systems, having a social trading platform or not etc.
Its not as easy to diversify this all in one simple answer. It really depends on what will be your trading strategy.
A good starting point is always MyFXbook.com where you will find a whole lot of brokers in the market under https://www.myfxbook.com/forex-brokers.
You should read through those different brokers and eventually you find a company that you like. If that happens you can correlate it by going to Trustpilot.com and try to find it there. Correlate the information from MyFXbook with Trustpilot and you will be a lot smarter after a while.
If you are in the EU you will most probably end up in an EU based website of the broker. All brokers in the EU are regulated via the CySEC in Cyprus. One typical point for non professional traders is that EU based brokers give you a maximum leverage of 1:30. That's good for once since the risk is not too high, but its also bad on the other hand since you need a whole lot of more money if you want to trade bigger sums.
If you are out of the EU most brokers hand out leverages of up to 1:500 or sometimes even 1:1000 or 1:2000. This means that you will need a lot less "margin" to open a trade, but it also means that your risk is in general much higher. The higher the lever, the higher the risk that you choose.
At the end of the day, the broker is the basis of everything, you need to find one whom you trust, where you can bring in money easily and also bring out your gains easily. Broker should deliver good service, react fast to your questions and tickets and be reliable in deposits and withdrawels.
So this is an extremly important subject that you should read yourself into, if you aren't already an experienced trader and you haven't found your favourite broker as of yet.
When we trade on our own, we often go with a broker named ROBOFOREX since they have a very good platform from the process side. They are global and have close to a million customers and exist for quite long. Nevertheless this is no financial advise but it can be a starting point for you. If you like, open a first account and type in our affiliate code "gons" when opening the account.
As said before there are tons of really good brokers in the market like IC Markets, Pepperstone, MultiBank, ThunderMarkets, GBE, Roboforex, CMC Markets, FBS, and many others. We have tested our software on many of those to make sure that it will be working in different broker environments.
The most important thing: Your broker needs to offer Metatrader MT4 as a platform to you. If that's not the case you can't choose the broker if you want to work with our software.
Easy answer CFDs (Contracts for Differences), It doesn't do anything else.
We use the PowerScalper EA especially to trade Gold (XAUUSD) or Forex (EURUSD or GBPUSD). It does other things also well like DAX40, JPYUSD, NASDAQ100, SP500, Silver (XAGUSD) and a few others.
Please be aware that the settings must be figured out, especially for the Trailing-Stop, for Martingale and for the Box-Definition. Our own favourites are XAUUSD, EURUSD, GBPUSD and DAX40.
But you can and should try other things if you like, especially the indices will work also very well.
We use the PowerScalper EA especially to trade Gold (XAUUSD) or Forex (EURUSD or GBPUSD). It does other things also well like DAX40, JPYUSD, NASDAQ100, SP500, Silver (XAGUSD) and a few others.
Please be aware that the settings must be figured out, especially for the Trailing-Stop, for Martingale and for the Box-Definition. Our own favourites are XAUUSD, EURUSD, GBPUSD and DAX40.
But you can and should try other things if you like, especially the indices will work also very well.
This can be everything from really small over normal or big to huge. The system is capabale to deal with different account sizes. The minimum risk in lot that you can use is 0.01 lot. The maximum risk is often defined by your broker and sometimes ends up at 50 or 100 lots in an instrument per trade.
More normal settings are often 0.05 or 0.1 in lot sizes, but we also used 1 lot, 2 lots, 4 lots or 8 lots to constantly trade with it. Depending on your leverage and your broker Margin requests you need to have the equivalent amount of money on your account.
Beginners should not trade with real money at all until they are aware how the system works, which position sizes will be opened when certain lot sizes are chosen. Go to your broker and book one, two or more demo accounts and start demo trading to get a feeling for the system. Give those demo accounts different money setups like 1,000 USD or 5,000 USD and then start testing out how big the positions will be if you are dealing with 0.01, 0.05, 0.1, 0.5 or 1 Lot. Or everything else in between, whatever you like.
Yes, Demotrading is an invest of time and money, but absolut necessary since it builds up the practical experience that you will need to get along with the complete setup.
Once you have the feeling start small. When starting with 0.01 lot there is not much to loose. You slowly can then increase the risk depending on your settings and your experience.
The risk is always on you. We never take over risks from software users anyhow, since we never know what they are doing with this software. The software will be a blessing for those who are experienced and use it in the right way. But the software can also be very dangerous if you are using it wrongly you are able to loose a lot of money. So be careful, start small, unless you have a whole lot of experience with automated trading and Expert-Advisors in general.
More normal settings are often 0.05 or 0.1 in lot sizes, but we also used 1 lot, 2 lots, 4 lots or 8 lots to constantly trade with it. Depending on your leverage and your broker Margin requests you need to have the equivalent amount of money on your account.
Beginners should not trade with real money at all until they are aware how the system works, which position sizes will be opened when certain lot sizes are chosen. Go to your broker and book one, two or more demo accounts and start demo trading to get a feeling for the system. Give those demo accounts different money setups like 1,000 USD or 5,000 USD and then start testing out how big the positions will be if you are dealing with 0.01, 0.05, 0.1, 0.5 or 1 Lot. Or everything else in between, whatever you like.
Yes, Demotrading is an invest of time and money, but absolut necessary since it builds up the practical experience that you will need to get along with the complete setup.
Once you have the feeling start small. When starting with 0.01 lot there is not much to loose. You slowly can then increase the risk depending on your settings and your experience.
The risk is always on you. We never take over risks from software users anyhow, since we never know what they are doing with this software. The software will be a blessing for those who are experienced and use it in the right way. But the software can also be very dangerous if you are using it wrongly you are able to loose a lot of money. So be careful, start small, unless you have a whole lot of experience with automated trading and Expert-Advisors in general.
The simple answer is NO, we don't. This is not possible since the whole process is way too complex therefore and the overall chain of things that can happen in the market is simply not 100% controlable.
So please be aware: Read our DISCLAIMER on this website!
We don't take over any liability! You are always the responsible person for your own money. If you do not want this, simply do not trade!
Trading is dangerous and around 70-80% of the people who are trading are loosing money with their brokers. You need to build a smart strategy and constantly learning out of your errors.
Never setup risks that contain more money than you can afford to loose!
So please be aware: Read our DISCLAIMER on this website!
We don't take over any liability! You are always the responsible person for your own money. If you do not want this, simply do not trade!
Trading is dangerous and around 70-80% of the people who are trading are loosing money with their brokers. You need to build a smart strategy and constantly learning out of your errors.
Never setup risks that contain more money than you can afford to loose!
This depends a lot on your chosen trading strategy.
ECN (Electronic Communication Network) and STP (Straight Through Processing) are account types that are "No Dealing Desk accounts" where the trades are being forwarded to a so called "Liquidity Provider". So called A-Book Brokers. Most brokers usually take commission fees for the trades being taken within such an account, which means you pay per trade. This is the fastest speed that you can get in terms of "Spread". The spread in trading is the difference between the buy (offer) and sell (bid) prices quoted for an asset.
The smaller the spread the easier to achieve your "Take-Profit". You will find out that your trading expert-advisor (e.g. PowerScalper) can close positions in ECN accounts that it can't close in standard or Pro accounts just because the spread is higher and the distance towards the Take-Profit is bigger therefore. There are many brokers out there who have zero spread on EURUSD or GBPUSD or other FOREX currencies in their ECN account models. ECN spreads in GOLD (XAUUSD) are often around 0 to 6 pips.
Since brokers factor all the cost into the spread for their standard or Pro accounts you will see then spreads of e.g. 6 to 20 in those FOREX standard accounts and probably 15 to >40 pips in XAUUSD, but you do not have to pay extra per trade normally. In other words it doesn't matter if you open one or one-hundred trades per day, there is no extra commission, since all the cost is factored within the spread. Those are normally so called Dealing Desk accounts of brokers who are "Market Makers", so called B-Book Brokers.
You will most probably find out that you can be more successful in trading when using ECN instead of Standard or Pro since the closing will happen much quicker in ECN, which leaves less room for the price to turn around and run into the opposite direction. So our humble opinion is that using ECN compared to Standard or Pro is most of the time safer since the distance that the trade has to go from opening to take-profit is faster to master for the system.
So if you have developed a working trading strategy that can cope well with standard accounts and probably opens a lot of positions over the trading schedule you may be way cheaper by going with standard accounts. Nevertheless if your trading is based on speed than you need to go with ECN (or STN) because you can close much faster.
At the end of the day: You have to test in Demo if your trading strategy works or not in this or that account type. You can be very sure that there will be great differences in between the different account types.
ECN (Electronic Communication Network) and STP (Straight Through Processing) are account types that are "No Dealing Desk accounts" where the trades are being forwarded to a so called "Liquidity Provider". So called A-Book Brokers. Most brokers usually take commission fees for the trades being taken within such an account, which means you pay per trade. This is the fastest speed that you can get in terms of "Spread". The spread in trading is the difference between the buy (offer) and sell (bid) prices quoted for an asset.
The smaller the spread the easier to achieve your "Take-Profit". You will find out that your trading expert-advisor (e.g. PowerScalper) can close positions in ECN accounts that it can't close in standard or Pro accounts just because the spread is higher and the distance towards the Take-Profit is bigger therefore. There are many brokers out there who have zero spread on EURUSD or GBPUSD or other FOREX currencies in their ECN account models. ECN spreads in GOLD (XAUUSD) are often around 0 to 6 pips.
Since brokers factor all the cost into the spread for their standard or Pro accounts you will see then spreads of e.g. 6 to 20 in those FOREX standard accounts and probably 15 to >40 pips in XAUUSD, but you do not have to pay extra per trade normally. In other words it doesn't matter if you open one or one-hundred trades per day, there is no extra commission, since all the cost is factored within the spread. Those are normally so called Dealing Desk accounts of brokers who are "Market Makers", so called B-Book Brokers.
You will most probably find out that you can be more successful in trading when using ECN instead of Standard or Pro since the closing will happen much quicker in ECN, which leaves less room for the price to turn around and run into the opposite direction. So our humble opinion is that using ECN compared to Standard or Pro is most of the time safer since the distance that the trade has to go from opening to take-profit is faster to master for the system.
So if you have developed a working trading strategy that can cope well with standard accounts and probably opens a lot of positions over the trading schedule you may be way cheaper by going with standard accounts. Nevertheless if your trading is based on speed than you need to go with ECN (or STN) because you can close much faster.
At the end of the day: You have to test in Demo if your trading strategy works or not in this or that account type. You can be very sure that there will be great differences in between the different account types.
No, you can't.
Our EULA (End User License Agreement) forbids that you can use a single 300 EUR license to build a complete multiplying service on it.
If you do this anyway and we find out about it, we will take legal action.
If you think that Copytrading is something that you would like to start with our tools, then we encourage you to get into contact with us, so that we can define a joint business model with you.
Our EULA (End User License Agreement) forbids that you can use a single 300 EUR license to build a complete multiplying service on it.
If you do this anyway and we find out about it, we will take legal action.
If you think that Copytrading is something that you would like to start with our tools, then we encourage you to get into contact with us, so that we can define a joint business model with you.
Premium Support is a monthly subscription for Professional Traders that are looking for fast help and remediation in case of problems.
"Premium Support" differs from the "included Basic Support" as follows:
"Premium Support" differs from the "included Basic Support" as follows:
- Premium Support answers the ticket during the NBD (Next Business Day) while basic Support is "Best Effort" only, which means that it may take longer until we will answer your question, depending on the Inbound Queue at our Service Desk.
- Premium Support will deliver an answer to your question on the next workday (Monday to Friday)
- Premium Support can also be delivered in a personal Zoom-Video- or Telephone-Session while Basic Support is "E-Mail" only which means that we can take direct Video-Session Calls in case of more complicated situations to troubleshoot or discuss with you. There you can share your sceen and detail your problems much better in a personal call with our support.
- Premium Support has to be orderd monthly and can be switched OFF or ON per month, depending on your needs.
First of all there is tons of cost-free information about MT4 functionality in the internet. YouTube is full of videos how to book a VPS, how to install an expert-advisor or how to configure expert-advisors within a chart and so on. This is fairly simple and easy to find in the internet since MT4 is the leading trading application in the market.
Furthermore you should go to our Blog on this webpage, since we have posted a lot of articles about software functionality and trading strategies there.
If you are the person who wants to go beyond, we can offer professional services and online-training to you. First you should book an Online-Training session and buy the Manual, so that you have all the explanations.
Also Pemium Support might be the right thing for you.
If you want to go even further, you have to talk to us, if we can design a system or a training session for your specific needs.
We don't do financial advise and we aren't financial advisors to you but we can speak about technical configurations, strategies and setups.
We will never make ourselves liable and we will never trade on your behalf, but we know our tools very well. We will help you troubleshooting, or doing analysis, so that you understand why things happen.
Our target is that that you will learn and become aware. If you want to go those extra miles then simply book the necessary options in our shop or open a ticket with your questions.
Furthermore you should go to our Blog on this webpage, since we have posted a lot of articles about software functionality and trading strategies there.
If you are the person who wants to go beyond, we can offer professional services and online-training to you. First you should book an Online-Training session and buy the Manual, so that you have all the explanations.
Also Pemium Support might be the right thing for you.
If you want to go even further, you have to talk to us, if we can design a system or a training session for your specific needs.
We don't do financial advise and we aren't financial advisors to you but we can speak about technical configurations, strategies and setups.
We will never make ourselves liable and we will never trade on your behalf, but we know our tools very well. We will help you troubleshooting, or doing analysis, so that you understand why things happen.
Our target is that that you will learn and become aware. If you want to go those extra miles then simply book the necessary options in our shop or open a ticket with your questions.
If the upper FAQs do not deliver an answer to your question(s) you are able to open support tickets with us. Please read the general guidelines therefore.
Each of our customers who buys a subscription receives up to 15 minutes of free support per month, which is included in the subscription price. This is "best-effort-support". So if you are a subscriber of our software you can open a ticket in in the form below and we will give you an appropriate answer as soon as we can.
We will build up a lot of FAQ questions and answers here on this support page over time, so that our customers will have a growing knowledge base to help themselves quickly.
Additional support beyond the above free quarter will be charged as Premium Support. In general, we only provide support if the customer has an active license-key because of a paid subscription or if the customer bought a Premium Support option in our Online-Shop. In this way we support professional traders and clients to build safe and performant trading environments, which are designed to trade our products as professionally as possible.
All support requests must be submitted via our ticket-system. To open a support ticket please fill out the form below the FAQ section.
Please do not forget to enter all your necessary contact data like email and phone number and in any case fill in either your license-key or the genarated shopping cart number when you go for paid premium support, so that we can see that you are a valued paying cusstomer who has the right for professional support from us.
This is the one and only way to request support with us. You can't call someone or send emails to any address since the support runs always through our ticketing-system and the only way to open a ticket is through filling out the lower form. We will not answer any requests sent to any other email addresses in our company.
It might be that we will request further details like e.g. a logfile or a screenshot from you, but if this is necessary we will explain it in detail in our ticket answer to you.
You can create a ticket here. You will then receive a unique ticket number that will remain active for you until a full response is received.
Please create only one ticket for each request and do not send us multiple requests on the same topic/problem.
In general our supportive answer will be delivered via email to you. Therefore please make sure that you hand out a valid email address that you can access and check your spamfilter for emails from us.
Each of our customers who buys a subscription receives up to 15 minutes of free support per month, which is included in the subscription price. This is "best-effort-support". So if you are a subscriber of our software you can open a ticket in in the form below and we will give you an appropriate answer as soon as we can.
We will build up a lot of FAQ questions and answers here on this support page over time, so that our customers will have a growing knowledge base to help themselves quickly.
Additional support beyond the above free quarter will be charged as Premium Support. In general, we only provide support if the customer has an active license-key because of a paid subscription or if the customer bought a Premium Support option in our Online-Shop. In this way we support professional traders and clients to build safe and performant trading environments, which are designed to trade our products as professionally as possible.
All support requests must be submitted via our ticket-system. To open a support ticket please fill out the form below the FAQ section.
Please do not forget to enter all your necessary contact data like email and phone number and in any case fill in either your license-key or the genarated shopping cart number when you go for paid premium support, so that we can see that you are a valued paying cusstomer who has the right for professional support from us.
This is the one and only way to request support with us. You can't call someone or send emails to any address since the support runs always through our ticketing-system and the only way to open a ticket is through filling out the lower form. We will not answer any requests sent to any other email addresses in our company.
It might be that we will request further details like e.g. a logfile or a screenshot from you, but if this is necessary we will explain it in detail in our ticket answer to you.
You can create a ticket here. You will then receive a unique ticket number that will remain active for you until a full response is received.
Please create only one ticket for each request and do not send us multiple requests on the same topic/problem.
In general our supportive answer will be delivered via email to you. Therefore please make sure that you hand out a valid email address that you can access and check your spamfilter for emails from us.
Create your support ticket here!
This is the only form that accepts your input.
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